Contact Us & FAQ

In order to sign up, please complete the registration form and purchase your introductory pack of 2 classes for $350 (14 days expiry).

All first-timers at H-Kore are required to arrive 15 minutes before class, as our trainers need ample time to explain our megaformer machines (for MegaKore Series class) and check your history/current injuries that require modifications. Late comers will not be permitted to attend. Late comers are strictly not allowed to attend class for safety purposes.

Late comers are not permitted to class. There are a few reasons for that:

• if you arrive late, our trainers don't have time to chat with you to make sure you do not have injuries/health conditions to provide you proper modifications.
• our classes are only 45 min and arriving late meaning that you will miss a block of exercises on one side of the body. This can lead to a potential injury and we do not want that to happen.
• late comers interrupt the class and we need to be fair to all clients.

Please note that we operate a 12 hour cancellation/rescheduling policy. Should you cancel or change your your class within this period, your credit will be forfeited.

If the Typhoon Signal No.8 (or above) is in force by the Hong Kong Observatory before studio opening hours, the studio will not open and classes are cancelled. Once the Typhoon Signal No. 8 (or above) has been lowered, the studio will aim to open within two hours.

If the Pre-Typhoon Number 8 Special Announcement is given, or Typhoon Signal No.8 is enforced during opening hours, the studio will remain open until the end of the ongoing class and then the studio will be closed immediately and will re-open within two hours of the signal being lowered.

Join us on INSTAGRAM to stay updated with studio opening/closing hours during severe weather conditions. Please feel free email us at management@h-kore.com in case of any emergency issues and special situations.

Dress for sweat! Regular gym or yoga wear is advised. No shoes are required for any of our workouts. You will receive a pair of H-Kore non-slip socks at your first class, please note you are NOT allowed to take a MegaKore class if you are not wearing non-slip socks. This is to ensure you have a safe workout and and the Megaformers stay clean! If you forget your socks you will be charged $80 for a new pair so don’t forget them. We recommend going barefoot for YogaKore classes. You can wear shoes, non-slip socks or go barefoot in CircuitKore classes.

We provide small towels for class and large towels for showering afterwards. We have eco-organic toiletries and hair dryers. Please bring a water bottle with you, we have a water filter you can use to refill your bottles. We also sell re-usable eco-bottles in both studios.

Mobile phones are not permitted in the studio – please keep it in your locker.

If a class is fully booked, you will see a description of "Waitlist Only" below Trainers name. You will still see "BOOK NOW" but that does not mean the booking is confirmed if you did not receive an email confirmation for the class.

Add your name to the waitlist by clicking "BOOK NOW" alongside the class you wish to take. If a spot becomes available you will automatically booked in (but not within 12 hours of the class).

The waitlist will not automatically book anyone within 12 hours of the class, so we recommend checking the schedule or calling us if you still wish to attend.

Need a little privacy? Want to perfect your moves or accelerate your results? We have several private class options available, including one to one and duet classes. We also recommend private classes for anyone with injuries or first timers who are pre or post natal. Our training is renowned for sports rehabilitation and injury prevention. Please contact us for further information and pricing at: management@h-kore.com

This varies from one person to the next, and depends on your fitness level before starting H-Kore. The MegaKore workout on the Megaformer is designed to create muscle fatigue, at which point you should rest and recover. Three times a week is usually the average, although committed clients will find themselves going 5 times a week!

Incorporate YogaKore and CircuitKore classes into your routine and work out with us everyday!

If you are pregnant and new to H-Kore we would love to meet you. Come to our Pre & Post Natal classes and join our H-Kore Moms Community.

Can’t make our Pre and Post Natal classes? Book in for a Private Training session to become familiar with the workout. We have a special price of $500 for your first one on one training session.

Or jump right in with our Pre & Post Natal introductory pack ($5000). Enjoy 6 Pre and Post Natal or MegaKore Basics classes, and 4 one-on-one personal training sessions (first session 1 hr with 15 minute consultation). Details on our pricing page.

If you are a regular client and pregnant, check with your Doctor that you are good to go, then just let your trainer know before class to ensure we adjust some of the movements.

You are also welcome to join in any MegaKore Basics classes if you have been with us before. Just be sure to arrive 10 minutes before class, so that our trainers can provide your modifications before class.

Interested in joining our H-Kore team? We are always looking for enthusiastic, energetic, passionate and FUN staff! Please send your CV along with a little information about you: management@h-kore.com

All sales are final. We do not offer refunds on our services or products. Services cannot be transferred or shared with another individual.

In the event of a dispute, H-Kore reserves the right to final decision.

If you have left your personal belongings in our studios, kindly call/email us to confirm an item has been found and we will keep it for you to pick up. Please note: all lost and found items are kept for no longer than 45 days. After 45 days we donate everything to charity.

We LOVE pets and totally understand you might wish to bring your furry friend to wait while you are exercising. But we kindly ask you to leave them at home, as some people are allergic to fur or are simply afraid or not comfortable around pets. Please be considerate of others. :)