There are several scheduled periods of downtime where our Mindbody software will be unavailable. Our classes will still be running and will not be affected.
To minimise disruption we encourage you to make your bookings and payments prior to or after the below time frames.
- Sunday, 18th April, 12:00 PM - 3:00 PM, for approximately 1 hour.
- Sunday, 2nd May, 12:00 PM - 4:00 PM, for approximately 1.5 hours.
- Sunday, 16th May, 12:00 PM - 3:00 PM, for approximately 1 hour.
- Sunday, 23rd May, 12:00 PM - 3:00 PM, for approximately 1 hour.
During these times you will not be able to access your account to book classes, buy credits or cancel classes on the app or on the website. For assistance making / editing bookings please call or email the studio.
We will not have any access to the backend either but we will be able to reserve a spot in class for you debiting your account the next day. The only payments we will be able to accept will be cash, EPS or credit card in person (we won't be able to accept payments with stored credit card details).
Any bookings and purchases will be logged in the system when it is back up and running. For assistance please email the Central studio here and the Quarry Bay studio here. Alternatively, give us a call in Central on 2441 9000 or in Quarry Bay on 3107 1144.
We apologise for any inconvenience.