ENG
As you know, we are always looking for ways to improve your H-Kore experience and that extends to how you book classes, make purchases and view our schedule. As such, we have made the decision to switch to a new booking system called MindBody Online.
Our existing booking system and app will go offline at 9:00pm on Wednesday, 25 March, and you won't be able to access your account until the next morning. Don’t worry, your details will be safely migrated across so the next day you'll be able to easily access your account and start booking your classes on our new system.
CHANGES YOU SHOULD BE AWARE OF:
- You won't be able to make any bookings or purchases from 9:00pm on Wednesday, 25 March until the next day.
- Our new system will be live when you wake up on the morning of Thursday, 26 March. Your account and credits will have been transferred across to the new system and you will be able to make bookings, purchase credits and view the schedule as normal.
- Your email address will remain the same but you will need to set a new password when you log in via the website for the first time.
- Any booking made prior to Thursday, 26 March for classes between Thursday, 26 March and Monday, 30 March inclusive will be transferred across to the new system.
LOGGING INTO YOUR ACCOUNT FOR THE FIRST TIME (VIA OUR WEBSITE) - will be active as of March 26
- Go to our log in / sign up page on Thursday, 26 March.
- Click the “need new password” button and enter your email address.
- Go to your email inbox, and open the password reset email. Check your spam incase the email was sent there.
- Follow the prompts to reset your password.
- Log in to our website using your new login information.
ACCESSING OUR NEW H-KORE APP:
Our new H-Kore app will be available in the App Store and Google Play from Thursday, 26 March. We will send you a direct download link with step-by-step log in instructions closer to that time.
We are looking forward to providing a better booking experience for you! As with all system migrations, there are sure to be some hiccups but our wonderful front desk team will do their best to help you, please be kind to them.
If you have any questions please email us here!
See you soon!
H-Kore Team