05 May 2022 | News

Our team of amazing admin staff is on hand to ensure everything runs smoothly, and make sure our clients have the best experience possible. We are a fun team, but everyone works hard at building the business and showcasing their skills, whether that be a social media expert, a customer experience wizard, or the best administrator ever!

We are currently looking to hire a Studio Manager and Social Media / Customer support representative. If you are interested please read the information below!

Studio Manager

We are currently looking for a Studio Manager to oversee and handle operations of our Quarry Bay location. This full-time role involves shifts that vary from morning to night, and sometimes weekends.

In this role you will be responsible for keeping our Quarry Bay location at its best and be ready to work in our Central location when required.

Key responsibilities:

  • Studio Presentation: Ensuring the cleaners and other staff are doing a good job, arranging studio maintenance when needed and pitching in yourself when required.
  • Client relationships: Our front of the house team know nearly all of our members, which is what makes H-Kore a friendly and fun place to be. You’ll be expected to meet and warmly greet existing and potential new clients; share pricing and class information; be ready to troubleshoot issues at all times; complete studio tours with new clients; attend to phone, email and walk-in enquiries in a timely manner.
  • You will be building relations with businesses in Quarry Bay and Central to drive sales and increase awareness about our corporate wellness solutions.
  • Client records and studio BAU logs: Accurately update and maintain spreadsheets: client registrations, personal training and group class booking records, petty cash, client reward programs etc.
  • We have an amazing group of trainers, but from time to time you will need to assist the trainers with audio equipment / class booking issues / deliver Megaformer machine demos to new clients etc.
  • Arrange retail inventory at the end of the month
  • Assist general manager with planning and executing studio events, sales promotions and marketing campaigns.
  • Understand H-Kore product and service knowledge, policies and procedures
  • Perform other studio duties as needed

In order to apply for this role, please ensure you are:

Willing to work early morning/late night/ weekend shifts, or when needed and happy to work at both Quarry Bay and Central locations.

Requirements:

  • Proficient in Microsoft Office Programs, MindBody software experience a plus
  • Leadership and sales experience a plus
  • Must have excellent interpersonal skills and a service-oriented outlook
  • Must be highly organized and be able to multitask
  • Have fluent written and spoken English and some Cantonese/ Mandarin is desirable.
  • Experience and/or interest in the fitness/wellness industry a plus

We offer:

  • Full time employment
  • Medical insurance
  • Free classes at H-Kore
  • Professional development

To apply, please send your resume and motivation letter to elena@h-kore.com.

Social media manager/ customer support representative

We are currently looking for a Social Media superstar, who is interested in developing our social media presence and engaging with our amazing fitness community online.

In this role you will be responsible for our social media channels, handling our customer support operations and must be ready to work in our Quarry Bay and Central location when required.

Social Media:


  • Manage and create social media calendar to align with our marketing goals
  • Create original text, photo and video content for social media (Instagram) and our website
  • Create and manage social media marketing campaigns
  • Design collateral on Canva/Photoshop for Social media, website, in-studio leaflets and posters, etc.
  • Monitor and engage on different social media platforms
  • Be up-to-date with the latest digital technologies and social media trends and generate ideas to increase sales and overall brand awareness

Customer support:

  • Studio Presentation: Ensuring the cleaners and other staff are doing a good job and pitching in yourself when required.
  • Client relationships: Our front-of-the-house team knows nearly all of our members, which is what makes H-Kore a friendly and fun place to be. You’ll be expected to meet and warmly greet existing and potential new clients; share pricing and class information; be ready to troubleshoot issues at all times; complete studio tours with new clients; attend to phone, email and walk-in enquiries in a timely manner.
  • Accurately update and maintain spreadsheets: client registrations, personal training and group class booking records, petty cash, client reward programs etc.
  • We have an amazing group of trainers, but from time to time you will need to assist the trainers with audio equipment / class booking issues / deliver Megaformer machine demos to new clients etc..
  • Understand H-Kore offerings, policies and procedures for retail operations
  • Perform other studio duties as needed

In order to apply for this role, please ensure you are:

Willing to work early morning/late night/ weekend shifts, or when needed and happy to work at both Quarry Bay and Central locations.

Requirements:

  • Proficient in Microsoft Office Programs & Social Media platforms and apps
  • Must have excellent writing skills
  • Must have excellent interpersonal skills and a service-oriented outlook
  • Must be highly organized and be able to multitask
  • Having fluent written and spoken English and some Cantonese/ Mandarin is desirable.
  • Experience and/or interest in the fitness/wellness industry a plus

We offer:

  • Full-time employment
  • Medical insurance
  • Free classes at H-Kore
  • Professional development

To apply, please send your resume and motivation letter to elena@h-kore.com.

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