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Our team of amazing admin staff is on hand to ensure everything runs smoothly, and make sure our clients have the best experience possible. We are a fun team, but everyone works hard at building the business and showcasing their skills, whether that be a social media expert, a customer experience wizard, or the best administrator ever!
We are currently looking to hire a Business Development & Community Manager and Full-time Front desk representative. If you are interested please read the information below!
Business Development and Community Manager
We are looking for a creative and energetic person to help expand our business, manage our brand’s communications, and grow our community in Hong Kong.
It must be a dynamic and flexible individual with the ability to multitask. Someone who can be a team player and leader as well as an ambassador for our brand. Ideally, a candidate that has experience working in the health and fitness industry and who is passionate about it.
Business Development:
- research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
- foster and develop relationships with individual and corporate clients
- foster and develop relationships with strategic partners
- think strategically - see the bigger picture and set aims and objectives in order to develop and improve the business
- seek ways of improving the way the business operates
- plan & execute sales campaigns
- develop the business sales and marketing strategy.
- develop management analytics
Community Development:
- develop and nurture H-Kore's community: Plan and execute community initiatives and programs
- develop content and communications strategy and marketing plan.
- build brand presence, recognition and trust in-person and online across different platforms using a consistent tone of voice.
- to engage and identify new audiences on a variety of outlets including online forums, social media platforms, in-person groups
- find new marketing opportunities to push brand image and products
- create fresh and captivating content for website, emails, blog, newsletters, and other promotional material.
- create engaging and shareable content for social media
- create and Monitor social media campaigns analysing web traffic
Role requirements
- Ability to develop creative, engaging and original content
- Exceptional written and oral communication skills
- Good customer service and interpersonal skills
- Friendly and outgoing personality
- Ability to multitask and think outside of the box
- Good analytical and problem-solving skills
- Experience working in the health & wellness industry preferred
- Proficient in MS Office, Social Media and Marketing software (knowledge of Mailchimp, Later, Canva, Google Analytics preferred)
- Knowledge of Mindbody Online preferred
Full time Front Desk
We are currently looking for a new, fun and enthusiastic full time / part time team member to join our front of house. The role involve shifts that vary from morning to night, and some weekends. Here are some of the day to day tasks that would be included, but expect that we will find your hidden (or not hidden) talent and help you develop it!
- Client relationships: Our front desk know nearly all of our members, which is what makes H-Kore a friendly and fun place to be. You’ll be expected to meet and warmly greet existing and potential new clients; attend to phone, email and walk-in inquiries in a timely manner.
- Studio Presentation: While you’re on the desk, you’re responsible for the whole studio. That means ensuring the cleaners and other staff are doing a good job, and pitching in yourself when required
- Client records and studio BAU logs: Accurately update and maintain spreadsheets: client registrations, personal training and group class booking records, petty cash, client reward programs etc.
- We have an amazing group of trainers, but from time to time you will need to assist the trainers with audio equipment / class booking issues etc, as you will be in charge of the studio during your shift
- Escalation and communication: we don’t expect everyone to know everything. That’s why we have the whole team who can help you navigate any tricky situations, and for you to communicate with manager regularly for any ad hoc tasks.
- Inventory stocktake: assist with planning and executing studio events, sales promotions and marketing campaigns.
In order to apply for this role, please ensure you are:
Willing to work on weekends, or when needed and happy to work at both Quarry Bay and Central locations.
- Proficient in Microsoft Office Programs.
- A reliable individual, who has excellent time management and organisational skills; someone who can prioritise tasks and show initiative and be a team player, helping colleagues where needed.
- Have fluent written and spoken English and some Cantonese/ Mandarin is desirable.
- If you also happen to have an understanding of marketing and communications is a bonus!!